How refreshing it is to read heart-warming stories that are shared about the airlines and their employees. Charlotte Smith (FA with Frontier) shares the following:
“This is an amazing story… I was working this flight and can’t say enough about how awesome Kirsten was to help this beautiful pregnant woman when she began having contractions on our flight. She had a toddler in her lap, her husband was deployed and she was to have a C-Section in a few weeks because she was unable to have the baby normally.
We were diverted to St. Louis where there would be no one that she knew to be with her and who would take care of her toddler while she was in the ER. Wow! Did I mention there was another serious medical incident going on at the same time during our flight?!? Thankfully, Kirsten asked Crew Scheduling when we landed if she could accompany this woman and care for the toddler while at the hospital. They granted her permission since there was a deadheading Flight Attendant that could take Kirsten’s place and continue to Cincinnati. I was so thankful for Kirsten’s heart to serve and Frontier’s willingness to place more value on this Mom, her toddler and unborn baby than the interruption of service and financial expense. In light of all the negative press regarding airlines, this is a most heartwarming story…I know it is true because I was there!” ( Published News Article)